Privacy policy
1. What is this Privacy Policy for?
This privacy policy is for this website https://pandalondon.com which is served by Panda Life Ltd. and governs the privacy of its users who choose to use it. We will refer to ourselves as “Panda” “Panda Life” “Panda Life Ltd.” “us”, “we” or “our” throughout this Privacy Policy.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed in this policy. Please note that we treat all customer information with great care and never sell customer data without prior consent.
2. Information We Collect
(2a) Data we collect from the information you provide
At Panda, we take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
When purchasing an item from Panda Life Ltd. (pandalondon.com), we collect the following pieces of your information:
- Email Address: refer to (3a)
- Full Name (Information necessary to deliver the goods)
- Phone Number (Information necessary to deliver the goods)
- Billing Address (Information necessary to deliver the goods, invoicing, etc.)
- Delivery Address (Information necessary to deliver the goods)
- IP Address (This information is used for security purposes, mainly by our payment gateway partners.)
- Item(s) purchased
(2b) Payment Information
Upon purchasing an item from pandalondon.com, customers are asked for payment information to complete the order. All banking information is processed by third-party payment gateways and nobody at Panda Life Ltd. can access or preview this information.
If an order is placed over the phone, we confirm that none of the banking information is stored and that our phone calls are not recorded.
(2c) Data we collect from using our site
- IP Address
- Information on what you buy and how you use the Site.
- Your communications on our website.
- Other information related to your activity, such as which website referred you to us.
(2d) Information we collect from other sources
We may utilize information about users from third-party sources. For example, by registering and using social media platforms such as Facebook, Twitter, etc. Depending on the network rules and your settings, information may be transferred to third-party companies such as Panda. This information may include data such as your date of birth, household income, marital status, gender, and other information. This information is typically processed via an algorithm and in most cases, we (Panda Life Ltd.) do not have access to this information provided by these networks. This information is utilized on their networks to show you relevant advertisements.
(2e) Sensitive Personal Data
The Data Protection Act is the use of your sensitive personal data. For example, information such as your sexual orientation, religion, race, or ethnic origin. We at Panda will never request any sensitive information of this nature. Typically, we do not require any information of this type to provide our services.
3. How your Information is used
(3a) How we use your email address
With your consent, we may send you updates in reference to new products and company announcements via the email that you provided in your order or on our sign-up page.
When an individual registers for an account on our website, an email will be sent to you notifying you of your registration details.
After a customer has placed an order on our website, (pandalondon.com) to confirm the new order for your personal records and to update you on the status of the order.
If an order has been attempted, we may contact you to inform you that the order was not successfully placed.
Once your order has been placed, you may receive an email asking you to review our products & services. These may be sent either by ourselves or a third-party partner.
Ensuring customers are satisfied with their purchase and customer support received, we may contact you regarding reviews you have submitted.
(3b) Commercially
Information may be shared with third-party partners so that we can display relevant advertisements and offers. Panda adverts may also be displayed on other websites to those who viewed specific Panda products on our website.
Panda may use or display the information collected strictly for marketing and advertising our website and products. However, sensitive personal data will never be used in our marketing and advertising activities. A customer’s first name may be used if a review has been given on any of our products.
- Processing Online Orders
In order for us to process your order, we do share necessary information with third-party companies such as couriers.
(3b) Information provided to couriers:
- First name (Used to identify recipient)
- Last name (Used to identify recipient)
- Email address (delivery partners may contact you with updates regarding the status of your parcel(s).)
- Phone number (delivery partners may contact you with updates regarding the status of your parcel(s).)
- Shipping address (Used to deliver the parcel(s).)
- Order number (Used as a reference by Panda)
(3c) Sharing Data
Personal data may be securely shared with third-party companies to allow us to operate our website. This includes both corporate, and statutory purposes or part of a partnership. All third-party companies which receive personal data from Panda are to treat this information with care. Referring specifically to the Data Protection Act 1998 and other laws in the UK and this policy.
Accepting our Terms & Conditions gives Panda Life Ltd. consent to share data with trusted third-party partners.
(3d) Affiliates
In some situations, your personal information may be shared with affiliates of Panda. In the majority of cases, only the order number is shared, however, if an affiliate or Panda questions the legitimacy of the order your information may be securely shared.
4. Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form for the email submission process but advise users using the such form for email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to the email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
5. Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by Panda. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through the prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under the Data Protection Act 1998, you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, frequency of activity, etc.
This information is used to refine future email campaigns and supply the user with more relevant content based on their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations, 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed in the footer of each email campaign. If an automated unsubscription system is unavailable, clear instructions on how to unsubscribe will be detailed instead.
6. External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/ banner/image links to other websites).
Panda Life Ltd. cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should, therefore, note they click on external links at their own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
7. Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that this website and its owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
8. Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
9. Your Consumer Rights
(9a) Access
Customers may request information held by Panda Life Ltd. at any time. You can contact us directly via email: info@pandalondon.com
You have the right to contact us to update, correct, or remove any information we hold. All data that we hold is portable, this means that you are able to move your data from us and transfer it to a different provider.
You do have the right to request that we at Panda erase any personal information we hold. If you would like to exercise these rights, you can do so by contacting us using the details below.
Email: Info@pandalondon.com
Tel: +44 (0) 208 935 5380
Fax: +44 (0) 203 002 7211
When contacting Panda Life Ltd. please specify:
- what personal data you’re concerned about
- which rights do you wish to exercise
You may be asked several security questions in order to access your account and exercise the rights featured above. Example question: “Confirm delivery postcode”, “Confirm full name on the account” etc. We will endeavour to get back to you as soon as possible.
10. Resources & Useful Information
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Twitter Privacy Policy
- Facebook Privacy Policy
- Google Privacy Policy
- Linkedin Privacy Policy
- MailChimp Privacy Policy
v.1.1 May 2018 Edited & customized by Panda Life Ltd. 421a High Road, London N12 0AP
1. Update the Privacy Policy on your site with the following text:
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
– Pay Later 30
– Pay in 3 instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Privacy policy
Policy version: 7th September 2023
1. Introduction
This privacy policy is provided by Panda Life Ltd (Company Number 09672086) (“we”, “our” or “us”) with our office at 26 Irving Way London, NW9 6AQ for use of our services including our Website: https://pandalondon.com/ (“Services”).
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your “personal data”).
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (“UK GDPR”).
We are the controller of personal data obtained via the Services, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
2. What this policy applies to
This privacy policy relates to your use of the Services only.
The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section ‘Who we share your personal data with’ below.
3. Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through the Services. We will collect and use the following personal data about you:
| Category of data | In more detail |
|---|---|
| Identify and account data you input into the Services Registration is required in order to use the Services |
|
| Data collected when you use specific functions in the Services |
|
| Data the Services collects automatically when you use it |
|
| Data collected when you make an enquiry with us |
|
If you do not provide personal data we ask for where it is required, it may prevent us from providing the Services to you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
4. Sensitive Data
Sensitive personal data (also known as special category data) means information related to personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data; biometric data (where used for identification purposes); data concerning health; data concerning a person’s sex life; and data concerning a person’s sexual orientation.
Please note that we do not knowingly or intentionally collect sensitive personal data or information about criminal convictions from individuals and that you should not submit sensitive data to us.
If, however, you do submit sensitive data to us, we will process your sensitive personal data in accordance with GDPR.
5. How your personal data is collected
We collect personal data from you directly when you engage our Services, contact us directly or reach out to us via the Website, social media, make submissions via email, or indirectly, such as your activity while using the Services.
We collect personal information about you using cookies or similar technologies. For detailed information regarding our use of cookies and similar technologies please refer to our cookies policy on our website.
6. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Create and manage your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing the Services to you | To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means our Website terms and conditions and the Website terms of use which apply to the Services) |
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances:
|
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the Services or other important notices | Depending on the circumstances:
|
| Protect the security of systems and data | To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Operational reasons, such as improving efficiency, training, and quality control or to provide support to you | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you |
| Statistical analysis to help us manage our business, e.g., in relation to our performance, customer base, Website and functionalities and offerings or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you and improve and develop our Website |
| Updating and enhancing user records | Depending on the circumstances:
where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new services or functionalities related to the Website and our Services |
| To use and share your personal data for marketing, advertising and analytical purposes. In such cases, your personal data will be anonymised where possible and only shared where necessary | Where you have provided us your explicit consent. By clicking on the tick boxes at the time of sign up or placing your order, you accept the Website Terms and Conditions and this Privacy Policy, and provide your explicit consent. You can withdraw your consent using the contact details below. |
| To comply with our legal and regulatory obligations | Depending on the circumstances:
where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new services or functionalities related to the Website and our Services |
To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances:
|
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
7. Marketing
We intend to send you email marketing to inform you of our services such as promotions.
We will always ask you for your consent before doing sending you marketing communications, except where you have explicitly opted-in to receiving email or SMS marketing from us in the past or except where you were given the option to opt-out of email or SMS marketing when you initially signed up for your account with us and you did not do so.
You will have the right to opt out of receiving marketing communications at any time by:
- contacting us at [info@pandalondon.com]
- using the ‘unsubscribe’ link included in all marketing or SMS emails you may received from us
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
8. Who we share your personal data with
We may share personal data with service providers we use to help us run our business or provide the services or functionalities in the Services, including third party service providers for e.g. delivery and logistics service providers, payment providers and gateways, developers, cloud storage providers, search engine optimisation (SEO) and marketing providers. We exert no control over their privacy policies and we therefore recommend that you consult their privacy policy for further information on how they protect personal data.
We may occasionally also need to share your personal data with:
- external auditors, e.g. in relation to the audit of our accounts and our company —the recipient of the information will be bound by confidentiality obligations
- professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
- law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
- other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Except as provided above, we will not share your personal data with any other third party.
9. How long your personal data will be kept
We will keep your personal data for as long as you have an active account with us and for a period of up to 6 years thereafter to comply with any accounting or legal obligations including in the event of the pursuit or defence of legal claims. Once your agreement with us is terminated, we will move your personal data to a separate database so that only key stakeholders in our business on a ‘need to know basis’ have access to such data.
Following the end of the aforementioned retention period, we will delete or anonymise your personal data.
10. Transferring your personal data out of the UK
At this point in time, we do not transfer your personal data outside of the UK. If this changes, we would comply with applicable UK laws designed to ensure the continued protection and privacy of your personal data. Any updated destinations to which we send your personal data, would be indicated in the present section and notified to you in accordance with the section on ‘Change to this privacy policy’ below.
Furthermore, under UK data protection laws, we can only transfer your personal data to a country outside the UK where: the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR; there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or a specific exception applies under relevant data protection law. Accordingly, if we were to start transferring your personal data from the UK to:
- The EEA: we would rely on the adequacy finding granted by the UK to the EU under the Withdrawal Agreement to do; for any transfers from the EU to the UK, we would rely on the adequacy regulation granted to the UK under the Adequacy Decision.
- Any country located outside the UK/EEA: we would rely on appropriate safeguards under the UK GDPR, such as by including the relevant Standard Contractual Clauses in our data processing agreements.
In the event we could not or choose not to continue to rely on either of those mechanisms at any time we would not transfer your personal data outside the UK unless we could do so on the basis of an alternative mechanism or exception provided by UK data protection law.
Your rights
You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website here.
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. |
| To object to use | The right to object:
|
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by the Services. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please complete a request form—available on our website at https://pandalondon.com/ or email , call or write to us—see below: ‘How to contact us’. When contacting us please:
- provide enough information to identify yourself (e.g., your full name) and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates
12. Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
13. How to complain
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
14. Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the Services or by other means, such as email.
15. How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Panda Life Ltd, 26 Irving Way, London, United Kingdom, NW9 6AQ.
+44 (0) 208 935 5380
16. Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
– Pay Later 30
– Pay in 3 instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.